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Warranty and Policy information
Warranty Information: Equipment
Each equipment manufacturer carries a warranty on their equipment; most
have a one-year warranty. Contact information is on the warranty card
included inside the box with your product you receive. In addition,
the following manufactures have support phone numbers:
Freshbeans inc. @ (FreshRoast) 1-888-757-2326
Hearthware 1-847-775-8123
Bodum 1-800-232-6386, Option 1
MR Coffee/Sunbeam- 1-800-785-2668
Return
Policy
Gotcha Coffee wants you to be fully satisfied with your purchase and
offers a 15-day return on all of our equipment products. Please
email us here.
Merchandise that has been opened/used may be returned for a credit within the 15 days, if in good working order with all packaging and accessories. Equipment that breaks under warranty will be repaired or replaced by the manufacturer. A refund will be credited to your card within 7 business days of receipt of the returned item, and will be the invoice price of the equipment, minus our original shipping costs if any. Customers are responsible for shipping charges on any returned products.
Customer
Privacy
What customer information is collected?
When you order, we need to know your name, e-mail address, mailing address,
and credit card number and expiration date. This allows us to process
and fulfill your order and to notify you of your order status.
We do not collect personal or business information unless it is voluntarily provided.
Will information be given to third parties?
We will not sell, trade, rent, or give individually identifying information
to third parties.
When you place orders, we use secure server software (SSL) to encrypt all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
Shipping Time
All in stock orders are shipped by next business day
As owner and founder, I have an interest in insuring you remain a satisfied
customer. If there is any way I can improve our service contact me, Barney Hathaway, using
the contact form on our site.
Or call 1-971-275-3670
